Data on the crucible card holder
Betfred World Cup ticket holders have received an email with more information on attending the event at the Crucible Theater in Sheffield.
Once the current ticket holders have chosen their option, All remaining tickets will go on general sale on Wednesday April 14th at 12 noon. Further details will follow on this website. For fans who want to experience the magic of the melting pot – this is your chance!
Information for current ticket holders
We are pleased to confirm that we have the opportunity to attend this prestigious event under the Government Event Research Program (ERP) at almost all of our meetings, and we look forward to giving you an overview of the event below.
The event research program
The World Snooker Championship participates in the government's event research program. The event research program will monitor a series of pilot events in the spring and summer to provide evidence of the risks associated with Covid-19 transmission routes, the characteristics of events and surrounding activities, and the extent to which mitigation measures can effectively address these risks. The evidence from these pilot events will be used to inform the government's decision on Step 4 of the Roadmap and to shape government policy to achieve the gradual return of a fuller audience to venues and events across England.
As part of the safety protocols for the Event Research Program, all attendees must take a test for Covid-19 prior to attending the Crucible Theater and an additional 5 days after attending. Both tests are free.
The pre-event test must be taken either on the day of the session you are attending or the day before the session you are attending. Once you take your test, you will receive a text message confirming the result and you will need to view this text with a negative result at the venue before being allowed to enter the venue. Therefore, you need to keep this text message.
The test can be booked in your area. We strongly recommend getting your test before traveling to Sheffield. Please see this link for more information on test pages. We will seek to provide additional testing facilities in Sheffield city center to meet demand and discussions will be held about these facilities and we will provide further information as it becomes available.
You will receive a home test kit for the post-event test. You then follow the instructions and send the kit back in the mail.
In accordance with the guidelines of the event research program, we will assume the following capacities for the different phases of the event as follows:
Round 1 – Saturday April 17th to Wednesday April 21st
The venue operates with a 33% audience capacity. This is managed according to social distancing guidelines, which are similar to those at the end of the 2020 Betfred World Cup, and more than 1m of distancing is observed between different ticket groups / bookings. Social distancing is observed throughout the building and external queue areas and face covers must be worn throughout the building, even when seated.
Round 2 – Thursday April 22nd to Monday April 26th
The venue will be 50% full. Bookings are grouped into groups of 1 or 2 people and the available seats are distributed around the venue to avoid having different groups sitting next to each other. Social distancing is not expected below this capacity, although some mitigation procedures will be required to reduce the risk of transmission, including wearing face coverings at the venue.
Quarter-Finals and Semi-Finals – Tuesday April 27th to Saturday May 1st
The venue will be 75% busy. It will not be possible to avoid having different parties sitting side by side. Social distancing is not expected below this capacity, although some mitigation procedures will be required to reduce the risk of transmission, including wearing face coverings at the venue.
Final – Sunday 2nd to Monday 3rd May
The venue is operated without capacity restrictions. It will not be possible to avoid having different parties sitting side by side. Social distancing is not expected below this capacity, although some mitigation procedures will be required to reduce the risk of transmission, including wearing face coverings at the venue.
Starting April 12th, you will be able to book self-contained Sheffield accommodation that is eligible under applicable government guidelines. Please use this link to find available accommodations
Test & Trace
When entering the crucible, all viewers scan the QR code and check in using the NHS Track and Trace app.
To participate in this pilot event of the Event Research Program, you must confirm that you understand the full terms of your participation, that you have completed your personal risk assessment for the event, and that you are happy to attend. We need the full name, home address, email address and date of birth of all ticket holders so that they can give this consent individually. If you indicate that you are interested in participating in this pilot, you will be asked to provide these details for each ticket holder who is part of your booking. The consent form will be distributed to every ticket holder in the next few days. Entry is only possible after proof of consent.
It should be noted that as a research project we cannot grant minors access to the event, so that all participants must be over 18 years of age.
Clinically extremely vulnerable or pregnant adults
Unfortunately, we are unable to admit you to this event if you are classified as extremely clinically risky, pregnant, or live with someone who falls into these categories. If you fall into these categories then select either option 2 or option 3 below.
In the email, you will now receive an overview of the event terms and conditions that you and anyone with whom you are attending must follow on-site at the Crucible Theater.
Therefore, please see below your 3 options regarding the confirmation of your order with us:
Option 1: Confirm your ticket for the 2021 event
Option 2: Transfer to the 2022 tournament
Option 3: request a full refund
Please note if you choose option 1 and:
– You cannot participate due to a positive test result or Covid-19 symptoms
– You are uncomfortable with the Event Research Program protocols established for the event
– You have health and safety concerns about Covid in your area
… You have the option to transfer or refund your order at no additional cost. We will contact you regularly as soon as we receive further information.
Please note that unassigned tickets will go on sale again when you transfer or refund your booking. If no response is received from This Thursday (April 8th) at 12 noon Your order will automatically be transferred to option 1 and you will stay in the mix.
Refunds will be issued starting this week and a member of the Box Office team will contact you directly if there are any issues. Sheffield Theaters currently operate remotely and cannot be reached by phone. You are working hard to move forward as quickly as possible. We respectfully ask you not to contact the box office at the moment.